Chapter 1: Introduction

Welcome to Chapter 1. In this section, we will introduce you to Holly and Alex.

Holly's job is to gather the information that will help big companies to make important decisions. She's hoping to move up to become a Senior Researcher, and she's taking on more demanding tasks. Alex has to match the right candidate with the right job. He's working a three-month probation period. His boss has set him some tough targets and he's falling behind.

Over the course of this module, we will introduce some really helpful principles that you can apply in your own way to suit your requirements, and we'll show you some excellent strategies and technologies that will make the tasks of listening, concentrating and note taking much more manageable for you.